Our order process is easy! Upon completing your payment details during the checkout process, you should shortly receive a confirmation notice at the provided email address. A shipping confirmation email should follow after 1 business day. Email the customer service team on email@example.com if further assistance is required at any point
Orders are shipped out within one business day of them being placed. Within the US shipping times are between 2 - 5 business days and packages are sent via DHL. For international shipments please allow up to 28 days (although most people will receive their products within 5-10 business days).
Please let us know as soon as possible if you have had a change of mind so that we can accommodate your request. In this situation you should e-mail us on firstname.lastname@example.org with your details and leave the rest to us!
Yes! We provide tracking information for all orders. You will receive an email update once an order is placed, and a shipping confirmation with the tracking details within one business day. Please contact our team on email@example.com if you happen to run in to any problems.
Ralph Christian cannot be held responsible for any custom charges made in your country. It is advisable to check the pricing guide at your local customs department if you think you may have to pay an additional fee.
Our online store is protected by the most up to date security firewalls to ensure all data is kept secure. We understand how important secure payment is on any online store, and our checkout process is as secure as it gets. Our site is not only SSL certificate encrypted, but we also allow for payment’s including credit and debit card and through PayPal as well as Amazon Pay – the safest online payment systems available.
US customers can expect to have their timepiece within 2 – 5 business days. However, if after this period you still have not received your item, then do not hesitate to get in touch with our friendly customer service team via email on firstname.lastname@example.org who will be happy to resolve this issue.
Please be patient with international orders as they will inevitably take longer to get to you. If for some reason your tracking link is not working or it is showing as delivered, please get in contact with either the courier or ourselves and we would be happy to find out what has happened.
If you are not 100% satisfied with your purchase, you can return it to us within 30 days no questions asked. Please note that items returned within 30 days can only be refunded to the original payment source.
Returns are only accepted for items purchased directly from the Ralph Christian website. Returned items must be received in new, unused and re-sellable condition. The original packaging and any protective coverings and product information must still be on the product and in the packaging. Shipping costs of returned items are non-refundable.
We're so sorry! We have a very stringent quality control process but unfortunately, on very rare occasions, errors may slip through. If you've received a product that is defective or has been damaged you must let us know within 7 days. We will always try to resolve the issue as quickly as possible - so the sooner you act, the quicker we can find a resolution. If you let us know after the 7 day period we reserve the right to refuse credit or exchange but may do so on a case by case basis (for example if there are extenuating circumstances).
All of our watches come with a 24 month movement warranty from the date you receive your watch. The warranty covers the watch movement against manufacturers' defects for 24 months from the date of purchase. Within that period your watch will be repaired free of charge if any issue with the movement occurs. We cannot accept any liability for damage or loss caused in transit. Please note that damage caused through accident, misuse, neglect, inexpert repairs, normal wear and tear or theft is not covered.
For an automatic self-winding watch to function properly the mainspring must build up a sufficient power reserve. Many people are unaware that a self-winding watch needs to be wound first manually before it will run automatically. This is called the initiation process and without this, your timepiece will never operate properly or consistently.
To initiate the watch turn the winding crown at the 3 o'clock position in a clockwise direction for about 20 revolutions. This start up wind is usually sufficient for most automatic watches.
After the initiation process has been completed the watch will wind itself automatically by means of an oscillation weight that moves every time the watch's position is changed. A self-winding watch should be worn for at least eight hours a day to maximise the power reserve. If this isn't possible, or if the watch has not been worn for more than 15 hours, the initiation process must be repeated.
Quartz / Battery Operated Watches
Unlike their mechanical counterparts, a watch with a quartz movement does not require any winding nor initiation. Because it utilises a battery which sends an electrical signal through a tiny crystal of quartz, it requires relatively little upkeep and should keep the time regardless of how often it is worn.
Setting The Watch
For a comprehensive list of how to set each watch please review our setting booklet click here. You will need to match the movement to the watch design, if this is not immediately clear please do not hesitate to get in contact with us email@example.com.
All of our watches are at least 3ATM water resistant which means that splashes or brief immersion in water (like dropping it in the sink or getting caught in the rain) will not cause any damage. However they are not sufficiently resistant for swimming, diving or bathing.
For a self-winding watch to function properly the mainspring must build up a sufficient power reserve. Many people are unaware that a self-winding watch needs to be wound first manually before it will run automatically. This is called the initiation process and without this, your timepiece will never operate properly or consistently.
To initiate the watch turn the winding crown at the 3 o'clock position in a clockwise direction for about 20 revolutions. This start up wind is usually sufficient for most automatic watches. Please note that the crown must remain fully inserted whilst rotating.
After the initiation process has been completed the watch will wind itself automatically by means of an oscillation weight that moves every time the watch's position is changed. A self-winding watch should be worn for at least eight hours a day to maximise the power reserve. If this isn't possible, or if the watch has not been worn for more than 10 hours, the initiation process must be repeated.