Returns & Refunds
30 Day Money Back Guarantee
You are free to return your purchase for a refund or exchange within 30 days of receiving the item. To return an item it must be sent in its original packaging, complete and in saleable condition.
Products cannot be sized or altered, nor watch links removed. If the product has been sized or altered, the product will not be accepted for an exchange or return.
Items purchased that included an additional bonus gift, both the original item, and the bonus gift must be returned to receive a refund, or exchange.
If the product is not returned in its original packaging, a 20% administration fee may apply.
Worn items will be returned and no refund issued.
Please note we do not refund any expedited shipping costs should you have selected to pay extra for this. We are also unable to provide a refund for Route Package Protection should you have purchased this.
Ralph Christian Watches reserves the right to refuse credit, or exchange of any item returned incomplete, or in a non-saleable condition due to negligence, damage, and or abuse, and the customer will be notified. All documents included with the product must be returned. Any items that we cannot accept will be returned at the customer’s expense.
If an item is sold with a gift, as part of a promotion, then both the purchased item and the gift must be returned in order to qualify for a refund. If the gift is not returned then the customer will be debited the price of this from their refund.
If multiple items are purchased as part of a promotion where there is a discount for ordering more than one item, but only part of the order is returned then the discount will be considered forfeited and deducted from the refund.
By placing an order with Ralph Christian Watches, you are responsible for the cost of return shipping back to us.
Damaged Or Defective Items
If you have received a damaged or defective item you must let us know within 7 days of receipt of the item. We will always try to resolve the issue as quickly as possible so the sooner you act, the quicker we can find a resolution. If you let us know after the 7 day period we reserve the right to refuse credit or exchange but may do so on a case by case basis (for example if there are extenuating circumstances).
Please send an e-mail to firstname.lastname@example.org outlining that you would like to return your purchase and the reasons why (not wanted anymore / faulty / want an exchange). You must e-mail us before returning the watch so that we can make an appropriate note on the account to inform the warehouse of what is to happen when it's recieved.
Please send the product to:
Ralph Christian - Returns Dept
10701 NW 140th Street
We would advise that you send the item via tracked delivery so that you have evidence of sending it should something happen during transit.
Please quote your order reference number when sending the product back, so that we can credit the correct account.
Refunds will be issued within 28 days of the package being signed for by us, although usually they are issued much sooner.