30 Day Returns & 12 Month Warranty
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FAQs

Orders are usually shipped out within one business day of them being placed.

Within the US shipping times are between 2 - 5 business days.

For instructions on your timepiece please view our dedicated page here.

US customers can expect to have their timepiece within 2 – 5 business days. However, if after this period you still have not received your item, then do not hesitate to get in touch with our friendly customer service team via email on info@ralphchristian.com who will be happy to resolve this issue.

Please be patient with international orders as they will inevitably take longer to get to you. If for some reason your tracking link is not working or it is showing as delivered, please get in contact with either the courier or ourselves and we would be happy to find out what has happened. 

30 Day Money Back Guarantee

You are able to return your purchase for a refund or exchange within 30 days of receiving the item. To return an item it must be sent in its original packaging, complete and in saleable condition.

International (non-US) Returns 

To return an international (non-US) order, please visit our international returns portal to initiate the process here.  

Domestic (US Only) Returns 

To return a US order, please visit our domestic returns portal to initiate the process here.

For further information please review our returns policy.

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